Donation Pickups Overview
Donation pickups let donors give large items — furniture, appliances, building materials — without bringing them to the store. A donor requests a pickup online, your team reviews and schedules it, a route is built for a truck and driver, and the driver completes the pickup at the donor's door.
Managing Pickup Requests
Pickup Management is the queue where donor pickup requests are reviewed, scheduled, and tracked. Open it from the sidebar under Point of Sale → Donation Pickups, or from the store hub. The buttons at the top jump to related pages: View Routes and Create Route for route building, and the gear button for Pickup Program Settings.
Building and Optimizing Routes
The Route Builder turns a day's scheduled pickups into an ordered route for one driver and one truck. Open it with View Routes or Create Route from Pickup Management.
Driver Scheduling and Availability
Driver Scheduling shows a month calendar of pickup routes alongside your driver roster, so you can see who is working, who is off, and which days still need coverage.
Managing Vehicles
The Vehicles page (in the sidebar under Point of Sale) is where you manage your pickup truck fleet. Every route needs a truck, and the truck's capacity is what route planning uses to avoid over-booking — so keeping the fleet accurate here directly improves your routes.
The Driver App
Drivers run their day from the Driver Dashboard on a phone or tablet. It shows today's routes, guides you stop to stop with a live map and navigation, and captures items, photos, and signatures at each pickup — even without a signal.
Pickup Program Settings
Your pickup program configuration controls what donors see on the public pickup request form and how requests get scheduled.