Skip to main content

Track Delivery and Engagement

Every message Ayuna sends is logged so you can measure reach and respond to issues.

Campaign send status​

After a campaign finishes sending, its status reflects what actually happened:

  • Sent — every recipient was accepted for delivery.
  • Sent with errors — the campaign delivered to most recipients, but one or more failed. Open View Analytics and switch to the Recipients tab to see who failed and the reason for each.
  • Failed — no messages went out. This usually points to a sending configuration problem, such as a "From" address that isn't a verified sender on your email provider. Fix the configuration and duplicate the campaign to try again.

A campaign no longer shows Sent when deliveries failed, so the status is a reliable signal that something needs attention. Failed campaigns can be deleted from the campaign menu.

Campaign analytics​

View Analytics on any campaign shows:

  • Recipients, delivery rate, open rate and click rate.
  • Bounce rate — bounced messages against everything attempted, which is the figure mail providers watch. It turns red at two percent.
  • Unsubscribes and spam reports.
  • Send timing: when the campaign started, when it finished, and how long it took.

The Recipients tab lists every recipient with their current status. It opens on the bounced rows, since that is usually the question; switch the filter to see who failed, was suppressed, unsubscribed, reported spam, or was delivered, opened or clicked. Each bounced or failed row shows the mail provider's classification of the failure and the raw response from the receiving server. A suppressed row is a recipient the suppression list held back before the send, with the reason; if you know the address works, Release on that row takes it off the list (see Deliverability). The campaign is not re-sent; the address is included next time. A row that reads Released was taken off the list after this campaign ran.

Communication logs​

Communications → Logs is the full history of every email and SMS sent from the system, campaign or not — receipts, event confirmations, invitations, automations. The Reason column shows why a message bounced or failed, and the Failures only filter narrows the list to bounced, failed and spam-reported messages.

The table trims long subjects and long bounce responses so it fits without scrolling sideways. Select any row to open the whole send — the full subject, the template it used, the address it went to, the complete reason it failed, and when it was scheduled, sent and created.

Troubleshooting deliverability​

Bounces are collected in one place: Communications → Deliverability lists every address that has bounced, grouped by address, with the reason and a link to the constituent so it can be fixed. See Deliverability for what each reason means and what to do about it.