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Refunds and Voids

Reverse transactions cleanly so the drawer, inventory, and reporting stay accurate.

Void a transaction​

A void cancels a sale on the same day, before the drawer closes.

  1. Find the transaction in Recent Sales.
  2. Click Void.
  3. Choose a reason and confirm.

Issue a refund​

A refund returns money for a sale completed previously.

  1. Find the original transaction.
  2. Click Refund and select the items being returned.
  3. Choose the refund method (must match the original payment method for card refunds).
  4. Confirm to issue the refund and restore inventory.

Manager approval​

Voids and refunds above the configured threshold require a manager PIN. All actions are recorded in the audit log.