Schedule Donation Pickups

Bring in donated goods efficiently and give donors a great experience.

Accept a pickup request

Pickup requests can come from:

• The public donation form on your website
• Phone or walk-in entered by staff under Stores → Pickups → New

Schedule the pickup

1. Open the request and review what's being donated.
2. Confirm address and access notes.
3. Assign a date, route, and crew.
4. Send a confirmation message to the donor.

Process incoming items

When the truck returns:

1. Open the pickup record.
2. Mark items received, declined, or damaged.
3. Add accepted items to inventory directly from the pickup.
4. Generate the donor's in-kind acknowledgement.