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Check In on Event Day

Goal: Arrive, get checked in fast, do the work, and get checked out cleanly so your hours are recorded accurately.

Before you arrive​

  • Confirm date, time, and location from your confirmation email or your Volunteer Events page
  • Bring whatever the event description called for — closed-toe shoes, sunscreen, water bottle
  • Have your phone or your printed confirmation handy for check-in

Checking in​

You'll have one of these options, depending on how your affiliate runs the event:

  • Self check-in — open the event in your account and tap check-in when you arrive
  • QR check-in — Scan the QR code from the event or a coordinator
  • Coordinator check-in — say hi to the coordinator at the entrance; they check you in
  • POS check-in (ReStore events only) — type your check-in PIN at the store's register. See Set up your POS check-in PIN below.

Whichever method, you're now marked present and your time-in is recorded.

Set up your POS check-in PIN​

If your event is at a ReStore that has POS check-in enabled, you can self-check-in at the register. One-time setup:

  1. In your account, go to Settings → Security → Volunteer Check-In PIN.
  2. Re-enter your account password (this guards against someone else setting a PIN on a borrowed login).
  3. Choose a 4–8 digit PIN. Save.

On event day, walk up to the register, ask the cashier to open the time-clock pill, tap Check in volunteer, find your name, and type your PIN. You're checked in.

You can change your PIN any time from the same screen.

During the event​

  • Follow the safety briefing
  • Pay attention to your slot's specific role
  • If your event uses tasks, check My Tasks in your account for what's been assigned to you, or pick up an open task that needs doing (see Pick Up and Complete Tasks)

Checking out​

When you're done, check out the same way you checked in. This locks in your end time, which is what gets converted to logged hours.

If you forget to check out, the coordinator can do it for you, but it's better if you handle it yourself — you know exactly when you left.

What if you can't make it last minute​

Open the event in your account and cancel as early as you realize. A short note to the coordinator is appreciated when it's day-of.

After the event​

  • Your hours land in the affiliate's review queue and are usually approved within a few days
  • Once approved, the hours appear on your My Hours page
  • A thank-you note from the coordinator typically follows within 24 hours